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Frequently Asked Questions

Customer must register and create an account at Simply key in your name, E-mail and tel / mobile number.

Payment methods we accept are by:
1) Credit or Debit Card (processed securely by PayPal)
2) PayNow*
3) Bank Transfer*

*If payment via PayNow or Bank transfer, kindly email us the receipt copy at Your order will be processed once payment is received. 

Once an order has been placed, we will contact you via email for artwork approval. Each order will be processed upon the customer’s approval of the artwork. Majority of our orders received are processed and dispatched within 7 business days.

For express service or orders with large quantities, please call office at 6376 0881 / 6376 0882 or email us at

Orders are delivered on business days only via SingPost Smart Pac. Business days are Monday to Friday, excluding holidays. We will notify you by email once your item/s had been posted with the SingPost tracking number. Once posted, your items can be tracked at, just enter your tracking number to check item status.

Delivery charges are fixed at a flat rate of $8 (inclusive of GST).

We ship goods via SingPost Smart Pac which will take 2-3 working days to reach to your place.

We will notify you by email for the date and time of collection. Self-collect is only available at our office.

Please take note that we are at Building 102F (Unit #04-11) located near the main entrance of Citilink Warehouse Complex.

If travel by MRT:

1. Take the Circle Line and alight at Pasir Panjang MRT.
2. An estimated 8mins walk (550 meters) from Pasir Panjang MRT to our office.

If travel by Private Car:

*Option 1:
Please park at 102F Basement parking.
Note: This is for season parking and may only have limited available slots.

*Option 2:
If Basement parking says FULL, please park behind 102F building. Proceed to Exit and go to Loading/Unloading Entrance behind. Please park on the right side corner of Building 102F.

*A parking fee applies after 10mins grace period.

Duralink (S) Pte Ltd (Head Office)
102F Pasir Panjang Road
#04-11 Citilink Warehouse Complex
Singapore 118530

Operating Hours
Sat & Sun, PH – Closed.
Mon – Fri, 8.30am – 6pm.

Telephone Number
6376 0881 / 6376 0882